Menu

FAQs

General

How long will my pickup order be held?

Orders will be held in our Retail Center for four business days, starting at the time that the order first becomes ready for pickup. If no contact has been made, we will restock the products and refund your original payment method.

How do I get an order confirmation?
When will my order ship?

REFUNDABLE CORES

What is a Refundable Core Deposit?

A “core” is what the industry calls your old defective part. We want cores to rebuild, recycle and/or resell.

Many of our parts have refundable core deposits. This means you pay a temporary deposit at the time you buy a part. Then, we fully refund the deposit once you send us your old part.

Here's how it works:

  • You purchase the part you need to fix your vehicle.
  • You pay a temporary refundable core deposit. Don’t worry, you’ll get this back!.
  • You ship us your old part (the core).
  • When we receive your old part (the core), we refund you the full amount.

If you have any questions about core deposits, please feel free to give us a call at (713) 399 6425 and we will be happy to assist you.

How long do I have to send back my core?

Cores must be returned within 90 days from purchase to ensure full credit

Where do I return my core?

All Cores should be shipped back to8345 Park Pl Blvd, Houston, TX 77017, USA

How long does it take for me to get my core deposit refunded?

Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.

  • Up to 3 business days to check the return in.
  • Up to 3 business days to process the refund.
  • Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.
The following cores are NOT good and will NOT receive credit

The rule of thumb is that cores are fully refunded unless visibly broken or incomplete.

SHIPPING

What are the shipping cut off times?

Most parts ship same day when the order is placed before 7:30pm EST!

Is ground shipping always free?

Yes, on orders above $200. Always!

Is next day overnight shipping available?

Yes, every part can be delivered overnight. Add the part to the cart and see the overnight shipping cost. We don't mark up our shipping prices, you pay what we pay!

Is international shipping available?

Yes. We ship internationally. Shops in Europe and Australia love us!

How long will it take for me to get my part?

We do our best to deliver your parts from the warehouse closest to you. If you selected our free ground shipping service, shipping times will vary depending on which state you live in. Ground shipping usually takes anywhere between 1-5 business days. Please use your tracking number to see when your order will actually arrive.

What is my tracking number?

Your tracking number is sent to the email address you provided in a follow-up email (which is different than your order confirmation). Please check your junk folders if you have trouble locating this email.

Shopping cart
Sign in

HEY YOU, SIGN UP AND CONNECT TO AUDI cAR PARTS!

Be the first to learn about our latest trends and get exclusive offers

Will be used in accordance with our Privacy Policy

Start typing to see products you are looking for.
error: