Audi Car Parts.com accepts authorized returns within 60 calendar days of the date the product was purchased. All authorized returns must be unused and in their original condition, include all items and components that were included in the original package.

If you have already installed your part and you would like to exchange it under warranty, please contact us first, then a representative will process your claim, and contact you within 24-48 business hours. For more information about warranty claims, please refer to our warranty page.

Unlike most companies, we do NOT charge a restocking fee*.

For standard returns, please allow up to 8 business days for a refund to be completely processed after your return is delivered back to our warehouse.

  • Up to 3 business days to check the return in.
  • Up to 3 business days to process the refund.
  • Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.

We are not responsible for missing, damaged, or incorrect parts after 60 days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

*Any customer outside of the lower 48 states pays return shipping, taxes, and duties to return any item they no longer need, defects, ordered incorrectly, and core returns (including Alaska, Hawaii, Guam, and Puerto Rico).

It must also be in the original packaging.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 8345 Park Pl Blvd, Houston, TX 77017, USA .

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

To return your product, you should mail your product to: 8345 Park Pl Blvd, Houston, TX 77017, USA .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact us at [email protected] for questions related to refunds and returns.